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Hot Water Woes? Your Guide to Troubleshooting and Fixing Your Hot Water System

Carrick Plumbing & Roofing • February 16, 2025

Having issues with your hot water system can be a real pain, especially in a place like Port Macquarie where you need reliable hot water. Nothing's worse than a cold shower!


This guide helps you diagnose common problems and provides some potential fixes. This is a guide to fixing things on your own, and we'll provide some information to help you, but if you are not comfortable, or unsure about any part of the process, then it’s best to call a professional plumber and we are here to help!



Checking Your Hot Water System’s Power Supply


If your hot water system suddenly stops working, the first thing to do is check your power supply. Even a small power outage or a tripped circuit breaker can cause your hot water system to malfunction. Follow these steps to verify if the power supply is the issue:


  • Locate your circuit breaker box (typically in the garage, basement, or utility room).
  • Check if the circuit breaker corresponding to your hot water system is tripped. If it is, reset it by flipping the switch to the "off" position and then back to the "on" position.
  • If the circuit breaker trips again or you still don’t have hot water, move on to the next troubleshooting step.



Resetting Your Hot Water System


Sometimes, a simple reset can solve minor issues with your hot water system. Here’s how you can reset it:


  • Locate the power switch or button on your hot water system. It’s usually near the unit or on the control panel.
  • Turn off the power to your hot water system by flipping the switch or pressing the button.
  • Wait for about 10-15 seconds, then turn the power back on.
  • Give the system a few minutes to reset and check if you have hot water. If not, proceed to the next step.



Troubleshooting Pilot Light Issues in Gas Hot Water Systems


If you have a gas hot water system, the pilot light plays an important role in igniting the burner. If the pilot light goes out, it can cause your hot water system to stop working. Follow these steps to check and relight the pilot light:


  • Locate the access panel on your hot water system. It’s usually at the bottom.
  • Open the access panel and locate the pilot light assembly.
  • Check if the pilot light is lit. If it’s not, follow the manufacturer’s instructions on how to relight it. This often involves turning the gas control knob to the “pilot” position, using a long match or lighter to ignite the pilot and holding down the reset button until the pilot stays lit.
  • Once the pilot light is lit, close the access panel and check if you have hot water. If the pilot light keeps going out or you still don’t have hot water, proceed to the next troubleshooting step.



Checking and Adjusting Your Hot Water System Thermostat


The thermostat on your hot water system controls the temperature of the water. If it’s set too low or has malfunctioned, it can result in lukewarm or cold water. Here’s how to check and adjust the thermostat:


  • Locate the thermostat dial on your hot water system. It’s typically found on the front or side of the unit.
  • Check the current temperature setting. If it’s set too low, increase it to a suitable temperature (around 50-60 degrees Celsius is recommended).
  • Wait for a few hours and check if the water temperature has improved. If not, or if the thermostat seems unresponsive, you may need to replace it. Contact professionals for assistance.



Flushing Your Hot Water System Tank to Improve Performance


Over time, sediment and mineral deposits can accumulate at the bottom of your hot water system’s tank, reducing its efficiency. Flushing the tank can help remove these deposits and improve the performance of your hot water system. Follow these steps to flush the tank:

Turn off the power supply to your hot water system.


  • Locate the drain valve at the bottom of the tank.
  • Attach a hose to the drain valve and place the other end in a suitable drainage area (e.g., a floor drain or outside).
  • Open the drain valve and allow the water to flush out. Be cautious, as the water may be hot.
  • Once the tank is empty, close the drain valve and remove the hose.
  • Turn on the power supply and wait for the tank to be refilled.
  • Check if the water is heating properly. If not, consider seeking professional assistance.



Need a Trusted Plumber in Port Macquarie for Hot Water Systems?


If you're experiencing recurring problems, or if you're not comfortable with any of the troubleshooting steps, don't hesitate to reach out to Carrick Plumbing & Roofing. Our expert Port Macquarie plumbers understand the local conditions and can quickly diagnose and resolve your hot water issues, whether you’re in town or out near Lighthouse Beach. We have a quick turn around time to make sure you are not left cold!


  • Emergency Hot Water System Repairs: We're available 24/7 for those urgent situations.
  • Hot Water System Installations: Need a new system? We can install the best hot water system for your needs.
  • Hot Water System Maintenance: Regular maintenance ensures your system runs efficiently and lasts longer.


Don't let a faulty hot water system disrupt your day. Contact us at Carrick Plumbing & Roofing today to schedule an appointment or for emergency service.


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